Steve Hoenisch :: Resume :: White Paper Writer


  • Experience: More than 10 years in copywriting, technical writing, and editing at EMC, Likewise Software, Microsoft, Reed Business Information, and Verizon Wireless. More than 6 years as an editor at such daily newspapers as American Banker and The Hartford Courant.
  • Education: Master's degree in Linguistics.
  • Knowledge: Analytics, data science, information security, regulatory compliance, storage systems, SEO, cognitive psychology, publishing, cloud computing, data standards, data access protocols, software development, user experience, business intelligence, content marketing, technical marketing engineering, Hadoop applications.
  • Technologies: Hadoop, Linux, OpenStack, NAS, SMB, NFS, Active Directory, LDAP, Kerberos, REST, XML, XSL, DocBook, DITA, EPUB, SQL, NoSQL, JSON, JavaScript, PHP, Internet protocol suite.
  • Publications: Influential technical white papers that explain how to solve real-world problems with emerging technology. Magazine and newspaper articles published in XML Journal, The Hartford Courant, and the Chicago Tribune.


Senior Solutions Architect and Technical White Paper Writer, EMC Emerging Technologies Division
EMC Emerging Technologies Division makes distributed systems to store big data. 2012-January 2016:

  • Wrote technical white papers that established thought leadership on emerging technologies, created the message strategy for Hadoop, ranked at or near the top of Google search results for the papers' target keywords, and helped increase Hadoop sales by millions of dollars.
  • Wrote popular best practices guides that solved complex problems with technical authority, reduced calls to support, and attracted new customers to EMC's storage, security, and compliance solutions.
  • Wrote a book on Hadoop applications and storage architecture to evangelize big data solutions.

Principal Copywriter, Editor, and Technical Writer, Likewise Software
Likewise Software developed enterprise software for cross-platform interoperability at the intersection of storage, identity, compliance, and security. Likewise was acquired by EMC. 2007-2011:

  • Created content strategies, marketing material, and technical documentation that helped propel the company from a startup to a prime acquisition target.
  • Wrote technical white papers that established the company as a thought leader.
  • Performed developmental editing, substantive editing, and copy editing.
  • Developed an SEO program that raised the profile of the company and expanded the sales pipeline.
  • Wrote book-length guides to help IT pros manage Linux and Mac systems with Active Directory.
  • Built a standards-based publishing system that combined components for structured authoring, single sourcing, automated production, SEO, and continuous publishing.

Technical Writer, Microsoft
User Assistance, Macintosh Business Unit and Windows Enterprise Management Division (Contractor with Sakson & Taylor). 2006-2007:

  • Wrote help topics for Microsoft Office 2008 for Mac: Word, Excel, Entourage, and PowerPoint.
  • Wrote guides for System Center Operations Manager 2007.

Data Standards Manager, Reed Business Information  Content Management Center of Excellence, Reed Business Information. A major international publisher, Reed publishes print and online magazines such as Variety and Publisher's Weekly. 2005-2006:

  • Wrote evaluations of and standards for XML editors, content management systems, and classification systems.
  • Helped steer decision making on the enterprise-wide use of XML applications, content management systems, taxonomies, and search engine optimization.

Technical Writer and XML Architect, Verizon Wireless
Commercial Data Systems unit of Verizon Wireless. 2000-2004:

  • Wrote position papers, guides, and engineering standards for customer-facing systems that delivered mobile data services, such as text messaging.
  • Implemented an XML authoring and single-sourcing system with DITA and XMetaL to automate production and reuse content.

Technical Writer, AT&T
Managed Internet Services unit of AT&T. 1999-2000:

  • Wrote guides on delivering global telecommunications services to international corporate customers.
  • Trained engineers to set up Internet services.

Newspaper, Book, and Magazine Editor

  • New York Daily News.
  • American Banker, New York, N.Y.
  • The Salem Evening News, Salem, Mass.
  • New Age Journal magazine, Boston, Mass.
  • Michael Friedman Publishing Group, New York, N.Y.
  • Willamette Week newspaper, Portland, Ore.
  • The Hartford Courant, Hartford, Conn.


Master's Degree: Linguistics, The Graduate Center, City University of New York.

Bachelor's Degree: University of Oregon, Eugene, Ore. Major: philosophy; minor: economics. Activities: Editorial Page Editor of the Oregon Daily Emerald and player on the University of Oregon Soccer Team.

Recent Publications

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